Refund and Return Policy for Vestra

Effective Date: 27-11-2024

At Vestra, operated by ForgeurAI Systems Pvt Ltd ("we," "our," or "us"), we strive to provide the best experience for our users. This Refund and Return Policy outlines the terms and conditions for refunds and cancellations for services purchased through our platform.

1. Refund Policy

1.1 Eligibility for Refunds

Refunds are available under the following circumstances:

  • You experienced a technical issue or error that prevented you from using the purchased service, and our support team was unable to resolve it within a reasonable time frame.
  • You were charged incorrectly or for a service that was not delivered as described.

1.2 Non-Refundable Items

Refunds are not available for:

  • Services that have been fully utilized or consumed.
  • Situations where the service was accessed but later deemed unnecessary or unwanted by the user.
  • Subscription payments after the free trial period has ended.

1.3 Refund Requests

To request a refund, please contact our support team at contact@vestra.ai with the following details:

  • Your name and email address.
  • The order ID or receipt number for the purchase.
  • A description of the issue or reason for requesting a refund. Our team will review your request and respond within 1-2 business days.

2. Cancellation Policy

2.1 Subscription Cancellation

  • You may cancel your subscription at any time through your account settings.
  • Cancellations will take effect at the end of the current billing cycle, and you will not be charged for the next period.

2.2 One-Time Purchases

  • Cancellation of one-time purchases is not allowed after the service has been delivered or activated.

3. Processing Refunds

  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be issued using the original payment method.
  • Any processing fees or third-party charges incurred during the transaction may be deducted from the refund amount.

4. Changes to this Policy

We reserve the right to modify this Refund and Return Policy at any time. The "Effective Date" at the top indicates when the latest changes were made. Continued use of Vestra after policy changes constitutes your acceptance of the revised terms.

5. Contact Us

For questions or assistance regarding refunds or returns, please reach out to us at:
Email: contact@vestra.ai
Mailing Address:
ForgeurAI Systems Pvt Ltd
3rd Floor, Landmark Cyber Park
Sector 67, Badshahpur,
Gurgaon- 122101, Haryana

Thank you for choosing Vestra. Your satisfaction is our priority!